Privacy Policy
Updated 6/1/2025
Barossa Grand Retreats (BGRSA) is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This policy outlines how we collect, use, store, and manage your personal information.
This Privacy Policy, together with our Terms of Use, forms the agreement between you and Barossa Grand Retreats for use of this website.
Staying Anonymous
You can browse our website anonymously. If you choose to identify yourself, such as by making a booking or contacting us, we will collect and store your personal information.
What Is Personal Information?
Personal Information is any information or opinion that identifies you. This may include:
Names, addresses, email addresses, phone numbers, and payment details.
We collect this information to:
- Provide our services and manage bookings
- Inform you about other services or products relevant to your interests
- You can unsubscribe from our marketing communications at any time by contacting us
Sensitive Information
Sensitive information, as defined under the Privacy Act, will only be collected or used:
- For the primary purpose for which it was provided
- For a directly related secondary purpose
- With your explicit consent or where required by law
Collecting and Storing Personal Information
We collect personal information when you:
- Contact us directly
- Submit a form on our website
- Provide feedback or testimonials
Your information is securely stored and protected from misuse, loss, and unauthorised access using encryption and secure servers. When no longer required, your information will be destroyed or permanently de-identified, unless legally required to retain it (e.g., for tax purposes).
Disclosure of Personal Information
We may disclose your information:
- To third-party providers necessary to fulfill your request (e.g., payment processors, hosting services)
- With your consent
- Where required by law
- We do not sell or share your personal information for commercial gain
Testimonials
If you provide a testimonial, you consent to its use on our website or other marketing materials, including your name, date, and content provided.
Cookies and Tracking Tools
We use cookies and analytics tools to improve your experience on our website. Information collected includes:
Device IP address, browser type, pages accessed, and referring sites
You can manage cookies through your browser settings. Disabling cookies may limit website functionality. For tailored advertising opt-out, visit Network Advertising Initiative.
Security and Overseas Data Transfers
We rely on third-party providers (e.g., Google, Microsoft) for secure data storage. Data may be transferred overseas only when:
- Required to provide requested services
- Authorised by you
- Compliant with equivalent APPs for data protection
- Accessing and Correcting Personal Information
You can request access to your personal information or corrections to inaccurate details by contacting [email protected]. Proof of identity may be required.
If we do not agree with your requested correction, we will provide a written explanation and keep your request on file.
Retention Periods
We retain personal information for the duration necessary to provide services or meet legal obligations. Financial records may be retained for a minimum of 7 years.
Social Networking Services and Third-Party Links
Barossa Grand Retreats uses social platforms (e.g., Facebook, Instagram) to communicate with the public. These platforms handle personal data according to their policies. When interacting with us on these platforms, your personal information may also be collected.
Our website may include links to third-party sites. We are not responsible for their privacy practices or content.
Problems and Complaints
For concerns about how your personal information is handled, contact [email protected]. We will respond within 30 days.
If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
